Shipping and Returns

Shipping and Returns

Return Policy

 

At PinkCuckoo we understand your fashion needs and thus bring you a rarely found art as a part of everyday fashion . However you need not lose heart if you do not like the fit, color or design. We at PinkCuckoo offer you best discounts for products especially handpicked for you directly from the manufactures of India thus request you to activate returns within 7 days of delivery.

In case you need to return a product which is not satisfactory, you just need to give us a call on our customer care helpline +91 9086821122, between 9:00 AM to 6:00 PM, 6 days a week or drop us a mail on support@pinkcuckoo.com

Need to return? Just follow these simple steps:

1.     You can call us or e-mail us within 7 days from date of delivery

2.     Please mention Order number in subject line to help us quickly process your returns and ensure that the returned merchandize is unused, unworn, unwashed, undamaged and in saleable condition.

3.      Request you to cooperate and maintain the original packaging of return items including original PinkCuckoo tags and dust-bags.

4.     Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.

5.     Once your return has been authorized, please refer to the link in our email for the return shipping label which is mandatory and should be pasted on every single return packet.

6.     For all self-shipped returns, please ensure that your shipment reaches our warehouse within 10 days from date of raising the return request.

 

Non-returnable categories for you

Following product categories fall under "No Return/Exchange"; unless there is an inherent damage/quality issue at the time of delivery due to amiss from our vendor's side.

·         Fragrances & Cosmetics,

·         Jewelry

·         Handbags & Wallets

·         Sunglasses

·         Watches

·         Electronics

·         Home Décor

·         Home Linen.

As you will appreciate that lingerie, swimwear and intimate wear involve hygiene concern, the same shall not be considered for return as well.

How do you return?

You can return the product in following ways:

1.     Reverse pick up from your shipping address: Our reverse pick-up facility is currently available only in select locations, which falls under the service network of our courier partners.

2.     Self-ship to our Return Cell:In case your pin code is not serviced by our courier partner, you will have to self-ship the product(s) back to us, to reach our Return Cell within 10 days. For all self-shipped returns, you will be reimbursed Rs. 100 towards your shipping costs as ane-voucher which can be used for future purchase on our website. The same is subject to your returns being inspected and quality check passed on receipt in our warehouse.

All returned products need to clearly bear the consignee address on the return Airway Bill, as given below:

ReturnCell,
PINKCUCKOO ENTERPRISES

PLOT No. 148 SECTOR – 5

OPP 5 SHIV TEMPLES

TRIKUTA NAGAR

JAMMU 180012

 

Our customer care team is happy to assist you anytime between 9:00 AM to 6:00 PM and can be reached on +91 9086821122 or via email at support@pinkcuckoo.com.

Please note:

1.     If on a rare chance you receive any damaged/defective product please send an email at support@pinkcuckoo.com within 24 hours of delivery, along with photographs and our customer care team will assist you accordingly.  Your refund will be done as NEFT for payments made through ‘cash on delivery' mode, and if your payment is made through credit/ debit card or any net banking then the amount is credited back to your account from which the payment was made.

2.     Your returns must reach our Return Cell with original tags; else you will not be eligible for refunds.

3.     Your returns not validated by our Quality team will be shipped back to you on to pay basis as per your request received via email/phone

 

 

 

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Customer Service

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