To make a complaint, please follow the steps below:
1. Return/complaint form
Please fill out the return/complaint form and attach it to the returned product. The form needs some mandatory information:
customer's name, e-mail address, phone number, product ID and description of defect, date of purchase.
2. Product return
When filing a complaint, please send back a complete product, together with a copy of the invoice and please ensure that the tags must be intact.
You can also contact our Customer Service, we will pick up the faulty goods by courier.
Return of the goods
In accordance with applicable law, you have 7 days to return the goods.
This page can be changed here:
Administrator Panel> Content> Information Pages> Returns and Complaints